privacy policy

1. Introduction

 

 

At JRod Transportation LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our transportation services or visit our website.

 

By accessing our website, requesting a quote, or booking transportation services with JRod Transportation LLC, you agree to the terms outlined in this Privacy Policy. Our goal is to provide transparency and ensure that your personal information is handled responsibly and securely.

 

 

 

2. Information We Collect

 

 

To provide reliable transportation services, we collect certain information from our customers.

 

This may include:

 

• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Reservation details (date, time, vehicle type, passenger count)
• Payment information when completing bookings

 

Additionally, when you use our website, we may automatically collect certain information through cookies and analytics tools. This may include your IP address, browser type, pages visited, and other usage data that helps us improve our website and booking experience.

 

If you contact us directly via phone, text, email, or contact forms, we may collect additional information needed to assist with your request or reservation.

 

 

 

3. How We Use Your Information

 

 

The information we collect is used to operate and improve our transportation services.

 

We may use your information to:

 

• Process transportation reservations
• Send booking confirmations and trip updates
• Communicate regarding pickup times, driver details, or itinerary changes
• Process payments and billing inquiries
• Provide customer support
• Improve our website and service experience
• Send promotional offers or service updates (only if you opt-in)

 

We may also use collected information to maintain security, prevent fraud, and comply with legal obligations.

 

 

 

4. Data Sharing and Third Parties

 

 

JRod Transportation LLC does not sell your personal information.

 

However, we may share certain information with trusted third-party providers that help us operate our services, including:

 

• Payment processors
• Reservation and dispatch software platforms
• Website analytics providers
• Customer communication platforms

 

These partners are only permitted to use your data for operational purposes and must follow strict confidentiality and security standards.

 

We may also disclose information if required by law, legal processes, or government requests.

 

 

 

5. Data Protection and Security

 

 

We take the protection of your personal data seriously.

 

To safeguard your information, we implement security measures including:

 

• Secure servers
• Encrypted payment processing
• Restricted access to sensitive data
• Secure communication systems

 

While we take strong precautions to protect your information, no system can guarantee absolute security. In the unlikely event of a data breach, we will take immediate steps to address the situation and notify affected individuals when required.

 

 

 

6. Cookies and Tracking Technologies

 

 

Our website may use cookies and similar technologies to enhance your browsing experience.

 

Cookies help us:

 

• Improve website performance
• Understand how visitors use our website
• Remember preferences and settings
• Analyze website traffic and engagement

 

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

 

 

 

7. Your Rights and Choices

 

 

You have the right to request access to the personal information we hold about you.

 

You may also request to:

 

• Update or correct your personal information
• Request deletion of your personal data (where applicable)
• Opt out of promotional communications

 

If you would like to make any of these requests, you may contact us using the information listed at the end of this policy.

 

 

 

8. Data Retention

 

 

We retain customer information only for as long as necessary to fulfill the purposes outlined in this policy.

 

Reservation records, payment information, and communication history may be stored for operational, legal, accounting, or tax purposes.

 

Once information is no longer required, it is securely deleted or anonymized.

 

 

 

9. Children’s Privacy

 

 

JRod Transportation LLC services are intended for individuals of legal age.

 

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted personal information, we will promptly delete it from our records.

 

 

 

10. International Data Transfers

 

 

If your information is accessed or processed outside your country of residence, we take appropriate measures to ensure that your data remains protected and handled in accordance with applicable privacy laws.

 

 

 

11. Policy Updates

 

 

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

 

Updated versions of this policy will be posted on our website. Continued use of our website or services after updates indicates acceptance of the revised policy.

 

 

 

12. Governing Law

 

 

This Privacy Policy is governed by the laws of the State of Tennessee, United States.

 

Any disputes relating to this policy will be handled in accordance with Tennessee state law and applicable federal regulations.

 

 

 

13. SMS Consent and Communication

 

 

If you provide your phone number and opt in to receive text messages from JRod Transportation LLC, you may receive SMS messages related to:

 

• Reservation confirmations
• Appointment reminders
• Trip updates
• Customer service responses

 

Phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.

 

You may opt out of SMS messages at any time by replying STOP.

 

 

 

14. SMS Terms and Conditions

 

 

 

SMS Consent Communication

 

 

Phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

 

 

Types of SMS Communications

 

 

If you consent to receive SMS messages, you may receive messages regarding:

 

• Reservation confirmations
• Pickup reminders
• Follow-up messages
• Billing inquiries

 

Example message:

 

“Hello, thank you for contacting JRod Transportation. How can we assist you? Reply STOP to opt out at any time. Message and data rates may apply.”

 

Message frequency may vary depending on your reservations or account activity.

 

 

Potential Fees

 

 

Standard message and data rates may apply depending on your mobile carrier.

 

 

Opt-In Methods

 

 

You may opt in to SMS communications by:

 

• Submitting a booking form on our website
• Providing verbal consent during a phone conversation
• Checking the SMS consent box on a website form

 

 

Opt-Out

 

 

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

 

For assistance, reply HELP.

 

 

 

15. Contact Information

 

 

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

 

JRod Transportation LLC

 

Phone: 615-630-1803

Email: Info@jrodtransportation.com

Website: https://jrodtransportation.com

 

Joseph Rodriguez 

Owner | JRod Transportation LLC 

615-630-1803 
Info@jrodtransportation.com 

 

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